![雷諾/日產ANPQP 供應商質量管理要求]( "雷諾/日產ANPQP 供應商質量管理要求")
什么是(shi)ANPQP？ANPQP是(shi)Alliance New Product Quality Proceduce的(de)(de)(de)(de)縮寫ANPQP是(shi)由雷(lei)(lei)諾/日產(chan)(chan)公司共同制(zhi)定的(de)(de)(de)(de)從(cong)項(xiang)目(mu)規劃階段到量產(chan)(chan)為止的(de)(de)(de)(de)，對供(gong)應(ying)(ying)商(shang)(shang)(shang)要(yao)求事(shi)項(xiang)的(de)(de)(de)(de)匯總程(cheng)序文件(jian)(jian)(jian)(jian)(jian)ANPQP的(de)(de)(de)(de)目(mu)的(de)(de)(de)(de)為使(shi)供(gong)應(ying)(ying)商(shang)(shang)(shang)開發(fa)新產(chan)(chan)品(pin)(pin)(pin)時可以(yi)達到雷(lei)(lei)諾/日產(chan)(chan)共同的(de)(de)(de)(de)品(pin)(pin)(pin)質(zhi)、成本(ben)、交付(fu)期(qi)(QCD)目(mu)標，規定其所需采用(yong)的(de)(de)(de)(de)方法(fa)和責任。 ANPQP的(de)(de)(de)(de)適用(yong)范圍ANPQP適用(yong)于包括以(yi)下所有零(ling)(ling)(ling)部(bu)(bu)件(jian)(jian)(jian)(jian)(jian)的(de)(de)(de)(de)外制(zhi)供(gong)應(ying)(ying)商(shang)(shang)(shang)。車輛(liang)零(ling)(ling)(ling)部(bu)(bu)件(jian)(jian)(jian)(jian)(jian)模(mo)塊零(ling)(ling)(ling)部(bu)(bu)件(jian)(jian)(jian)(jian)(jian)（儀表(biao)板(ban)模(mo)塊、前(qian)保險杠模(mo)塊等）動力傳動件(jian)(jian)(jian)(jian)(jian)/組(zu)件(jian)(jian)(jian)(jian)(jian)售(shou)后(hou)(hou)零(ling)(ling)(ling)部(bu)(bu)件(jian)(jian)(jian)(jian)(jian)組(zu)件(jian)(jian)(jian)(jian)(jian)此外，ANPQP也適用(yong)于包括輔助材料的(de)(de)(de)(de)外制(zhi)供(gong)應(ying)(ying)商(shang)(shang)(shang)及(ji)內制(zhi)供(gong)應(ying)(ying)商(shang)(shang)(shang)。注記(ji)：售(shou)后(hou)(hou)服務(wu)零(ling)(ling)(ling)部(bu)(bu)件(jian)(jian)(jian)(jian)(jian)指的(de)(de)(de)(de)是(shi)，用(yong)于售(shou)后(hou)(hou)服務(wu)的(de)(de)(de)(de)更(geng)換零(ling)(ling)(ling)部(bu)(bu)件(jian)(jian)(jian)(jian)(jian)。ANPQP的(de)(de)(de)(de)五(wu)個(ge)(ge)階段：雷(lei)(lei)諾/日產(chan)(chan)要(yao)求事(shi)項(xiang)評審與項(xiang)目(mu)策劃設(she)計完成工裝模(mo)具(ju)正(zheng)(zheng)規化工程(cheng)正(zheng)(zheng)規化初期(qi)流動與量產(chan)(chan)11個(ge)(ge)單元(yuan)：產(chan)(chan)品(pin)(pin)(pin)/工程(cheng)基本(ben)構想二(er)級及(ji)以(yi)下供(gong)應(ying)(ying)商(shang)(shang)(shang)管(guan)理(li)項(xiang)目(mu)管(guan)理(li)產(chan)(chan)品(pin)(pin)(pin)開發(fa)制(zhi)造工程(cheng)的(de)(de)(de)(de)開發(fa)產(chan)(chan)品(pin)(pin)(pin)的(de)(de)(de)(de)確認量產(chan)(chan)承(cheng)認不合格品(pin)(pin)(pin)的(de)(de)(de)(de)處(chu)理(li)變更(geng)管(guan)理(li)物流/包裝各(ge)公司個(ge)(ge)別(bie)要(yao)求事(shi)項(xiang)
發布時間:
2024
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09
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06
瀏覽次數(shu)：14
![SPC新的發展趨勢]( "SPC新的發展趨勢")
一(yi)(yi)、CUSUM（累積(ji)和(he)(he)）控(kong)(kong)制(zhi)(zhi)圖(tu)和(he)(he)EWMA（指數(shu)(shu)(shu)(shu)加(jia)權(quan)滑動平均）控(kong)(kong) 制(zhi)(zhi)圖(tu) 隨著(zhu)SPC控(kong)(kong)制(zhi)(zhi)理論中(zhong)常規(gui)控(kong)(kong)制(zhi)(zhi)圖(tu)的(de)(de)(de)(de)(de)(de)(de)普 遍使用，其缺點也逐漸顯現出來，其中(zhong)一(yi)(yi)條就(jiu)是對(dui)(dui)(dui)(dui)過(guo)程(cheng)(cheng)的(de)(de)(de)(de)(de)(de)(de)小(xiao)偏(pian)移不(bu)靈敏。而CUSUM和(he)(he)EWMA則可(ke)解決類似(si)問題(ti)。 控(kong)(kong) 制(zhi)(zhi)圖(tu)的(de)(de)(de)(de)(de)(de)(de)設(she)(she)計(ji)(ji)(ji)思想(xiang)就(jiu)是對(dui)(dui)(dui)(dui)數(shu)(shu)(shu)(shu)據(ju)的(de)(de)(de)(de)(de)(de)(de)信息加(jia)以積(ji)累。CUSUM控(kong)(kong)制(zhi)(zhi)圖(tu)分(fen)(fen)別可(ke)用于計(ji)(ji)(ji)量(liang)性數(shu)(shu)(shu)(shu)據(ju)（正(zheng)態分(fen)(fen)布(bu)），不(bu)合格品(pin)數(shu)(shu)(shu)(shu)（泊松分(fen)(fen)布(bu)變量(liang)），不(bu)和(he)(he) 格品(pin)率（二項(xiang)分(fen)(fen)布(bu)變量(liang)）。CUSUM控(kong)(kong)制(zhi)(zhi)圖(tu)的(de)(de)(de)(de)(de)(de)(de)理論基礎是序貫分(fen)(fen)析原(yuan)理中(zhong)的(de)(de)(de)(de)(de)(de)(de)序貫概率比(bi)檢驗，這(zhe)是一(yi)(yi)種(zhong)(zhong)基本的(de)(de)(de)(de)(de)(de)(de)序貫檢驗法(fa)(fa)。該(gai)控(kong)(kong)制(zhi)(zhi)圖(tu)通過(guo) 對(dui)(dui)(dui)(dui)信息的(de)(de)(de)(de)(de)(de)(de)累積(ji)，將過(guo)程(cheng)(cheng)的(de)(de)(de)(de)(de)(de)(de)小(xiao)偏(pian)移累加(jia)起來，達到放大(da)的(de)(de)(de)(de)(de)(de)(de)效果，提(ti)高檢測過(guo)程(cheng)(cheng)小(xiao)偏(pian)移的(de)(de)(de)(de)(de)(de)(de)靈敏度。 2、EWMA控(kong)(kong)制(zhi)(zhi)圖(tu)中(zhong) 控(kong)(kong)制(zhi)(zhi)統計(ji)(ji)(ji)量(liang)同(tong)(tong)樣利用了歷史(shi)數(shu)(shu)(shu)(shu)據(ju)，且該(gai)控(kong)(kong)制(zhi)(zhi)圖(tu)可(ke)以對(dui)(dui)(dui)(dui)不(bu)同(tong)(tong)階(jie)段(duan)的(de)(de)(de)(de)(de)(de)(de)數(shu)(shu)(shu)(shu)據(ju)取不(bu)同(tong)(tong)的(de)(de)(de)(de)(de)(de)(de)權(quan)重，距(ju)今(jin)越近(jin)的(de)(de)(de)(de)(de)(de)(de)數(shu)(shu)(shu)(shu)據(ju)權(quan)重越大(da)，距(ju)今(jin)越遠，數(shu)(shu)(shu)(shu)據(ju)權(quan)重 越小(xiao)。EWMA控(kong)(kong)制(zhi)(zhi)圖(tu)設(she)(she)計(ji)(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)本質(zhi)就(jiu)是尋找(zhao)最優參數(shu)(shu)(shu)(shu)（λ，K）組合的(de)(de)(de)(de)(de)(de)(de)過(guo)程(cheng)(cheng)，所依據(ju)的(de)(de)(de)(de)(de)(de)(de)原(yuan)則是：對(dui)(dui)(dui)(dui)給(gei)定的(de)(de)(de)(de)(de)(de)(de)穩態ARL（0），使過(guo)程(cheng)(cheng)出現 設(she)(she)定偏(pian)移量(liang)的(de)(de)(de)(de)(de)(de)(de)偏(pian)移時具有最小(xiao)失控(kong)(kong)ARL。二、穩健(jian)設(she)(she)計(ji)(ji)(ji)技術(shu)(shu) 產(chan)品(pin)/工藝過(guo)程(cheng)(cheng)的(de)(de)(de)(de)(de)(de)(de)穩健(jian)設(she)(she)計(ji)(ji)(ji)方(fang)法(fa)(fa)和(he)(he)技術(shu)(shu)開(kai)(kai)發階(jie)段(duan)的(de)(de)(de)(de)(de)(de)(de)穩健(jian)技術(shu)(shu)開(kai)(kai)發方(fang)法(fa)(fa)統稱為穩健(jian)設(she)(she)計(ji)(ji)(ji)技術(shu)(shu) 。它是開(kai)(kai)發高質(zhi)量(liang)低成(cheng)本產(chan)品(pin)最有效的(de)(de)(de)(de)(de)(de)(de)方(fang)法(fa)(fa)。在實際生產(chan)中(zhong)噪(zao)(zao)聲因(yin)素(su)（原(yuan)材料的(de)(de)(de)(de)(de)(de)(de)微(wei)小(xiao)變化、操作人(ren)員水平的(de)(de)(de)(de)(de)(de)(de)差異、機(ji)器設(she)(she)備(bei)的(de)(de)(de)(de)(de)(de)(de)微(wei)笑波 動等(deng)）的(de)(de)(de)(de)(de)(de)(de)存(cun)在，由此產(chan)生的(de)(de)(de)(de)(de)(de)(de)波動也不(bu)可(ke)避免？quot；永無(wu)止境地減(jian)少(shao)波動，使產(chan)品(pin)、工藝過(guo)程(cheng)(cheng)、技術(shu)(shu)功能(neng)對(dui)(dui)(dui)(dui)各種(zhong)(zhong)噪(zao)(zao)聲因(yin)素(su)不(bu)敏感...
發布時間:
2024
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08
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13
瀏(liu)覽次數：7
6385891754682040396342261.pdf
發布時間:
2024
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08
-
10
瀏(liu)覽(lan)次數：7
![深度了解新版APQP的主要變化點]( "深度了解新版APQP的主要變化點")
變(bian)(bian)化(hua)(hua)點(dian)(dian)(dian)(dian)(dian)1：刪除控(kong)(kong)(kong)制(zhi)(zhi)計(ji)(ji)劃(hua)(hua)內容，成為單(dan)獨控(kong)(kong)(kong)制(zhi)(zhi)計(ji)(ji)劃(hua)(hua)手冊基(ji)于控(kong)(kong)(kong)制(zhi)(zhi)計(ji)(ji)劃(hua)(hua)在(zai)質(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)理(li)(li)(li)(li)中(zhong)的(de)重要(yao)性，AIAG發(fa)(fa)布了獨立的(de)控(kong)(kong)(kong)制(zhi)(zhi)計(ji)(ji)劃(hua)(hua)手冊第(di)一(yi)版(ban)(ban)(ban)，原來(lai)的(de)五大(da)工(gong)具也變(bian)(bian)成現(xian)在(zai)的(de)六大(da)工(gong)具（APQP，FMEA，CP，MSA，SPC，PPAP）。變(bian)(bian)化(hua)(hua)點(dian)(dian)(dian)(dian)(dian)2：新(xin)增項(xiang)(xiang)目節(jie)點(dian)(dian)(dian)(dian)(dian)管(guan)(guan)理(li)(li)(li)(li)新(xin)版(ban)(ban)(ban)增加(jia)項(xiang)(xiang)目質(zhi)(zhi)量(liang)(liang)(liang)(liang)節(jie)點(dian)(dian)(dian)(dian)(dian)管(guan)(guan)理(li)(li)(li)(li)，領(ling)導層(ceng)應當(dang)通過(guo)(guo)參(can)與產品質(zhi)(zhi)量(liang)(liang)(liang)(liang)策劃(hua)(hua)會議，評價項(xiang)(xiang)目狀(zhuang)態后，在(zai)每(mei)個(ge)(ge)產品質(zhi)(zhi)量(liang)(liang)(liang)(liang)策劃(hua)(hua)階段(duan)結束時簽發(fa)(fa)節(jie)點(dian)(dian)(dian)(dian)(dian)批準(zhun)，以(yi)加(jia)強(qiang)領(ling)導層(ceng)的(de)承諾和(he)支持。通過(guo)(guo)6個(ge)(ge)節(jie)點(dian)(dian)(dian)(dian)(dian)管(guan)(guan)理(li)(li)(li)(li)控(kong)(kong)(kong)制(zhi)(zhi)整個(ge)(ge)APQP過(guo)(guo)程(cheng)。（節(jie)點(dian)(dian)(dian)(dian)(dian)0，節(jie)點(dian)(dian)(dian)(dian)(dian)1，節(jie)點(dian)(dian)(dian)(dian)(dian)2，節(jie)點(dian)(dian)(dian)(dian)(dian)3，節(jie)點(dian)(dian)(dian)(dian)(dian)4，節(jie)點(dian)(dian)(dian)(dian)(dian)5）變(bian)(bian)化(hua)(hua)點(dian)(dian)(dian)(dian)(dian)3：新(xin)增采購(gou)(gou)章節(jie)和(he)采購(gou)(gou)檢(jian)查表(biao)，識(shi)別和(he)控(kong)(kong)(kong)制(zhi)(zhi)高風(feng)險(xian)供應商(shang)在(zai)產品開(kai)發(fa)(fa)過(guo)(guo)程(cheng)中(zhong)，供應鏈(lian)的(de)可靠(kao)性和(he)質(zhi)(zhi)量(liang)(liang)(liang)(liang)能力(li)是保障(zhang)開(kai)發(fa)(fa)和(he)實現(xian)符合(he)顧(gu)客(ke)要(yao)求的(de)產品的(de)基(ji)礎，作為項(xiang)(xiang)目質(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)理(li)(li)(li)(li)的(de)工(gong)具，舊版(ban)(ban)(ban)APQP缺乏對供應鏈(lian)的(de)質(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)理(li)(li)(li)(li)。而德(de)系標準(zhun)如MLA，VDA6.3都在(zai)產品開(kai)發(fa)(fa)階段(duan)重點(dian)(dian)(dian)(dian)(dian)關注采購(gou)(gou)過(guo)(guo)程(cheng)的(de)策劃(hua)(hua)和(he)實施。新(xin)版(ban)(ban)(ban)APQP填補了這(zhe)一(yi)空白，新(xin)增采購(gou)(gou)章節(jie)和(he)詳(xiang)細的(de)采購(gou)(gou)檢(jian)查表(biao)，以(yi)保證在(zai)開(kai)發(fa)(fa)階段(duan)識(shi)別和(he)重點(dian)(dian)(dian)(dian)(dian)管(guan)(guan)控(kong)(kong)(kong)高風(feng)險(xian)供應商(shang)。下面是VDA MLA的(de)風(feng)險(xian)評估，風(feng)險(xian)分級和(he)相應的(de)MLA應用方案(an)介紹，供參(can)考(kao)。變(bian)(bian)化(hua)(hua)點(dian)(dian)(dian)(dian)(dian)4：新(xin)增變(bian)(bian)更(geng)管(guan)(guan)理(li)(li)(li)(li)和(he)變(bian)(bian)更(geng)管(guan)(guan)理(li)(li)(li)(li)檢(jian)查表(biao)為了滿足顧(gu)客(ke)的(de)需(xu)求，當(dang)前(qian)汽車行業的(de)產品開(kai)發(fa)(fa)周(zhou)期(qi)持續縮(suo)短，而開(kai)發(fa)(fa)過(guo)(guo)程(cheng)中(zhong)的(de)變(bian)(bian)更(geng)在(zai)不(bu)斷增加(jia)，所以(yi)變(bian)(bian)更(geng)管(guan)(guan)理(li)(li)(li)(li)在(zai)開(kai)發(fa)(fa)過(guo)(guo)程(cheng)也越(yue)來(lai)越(yue)重要(yao)，需(xu)要(yao)一(yi)個(ge)(ge)快(kuai)速而有效的(de)變(bian)(bian)更(geng)管(guan)(guan)理(li)(li)(li)(li)來(lai)管(guan)(guan)控(kong)(kong)(kong)產品和(he)過(guo)(guo)程(cheng)變(bian)(bian)更(geng)。新(xin)版(ban)(ban)(ban)APQP新(xin)增變(bian)(bian)更(geng)管(guan)(guan)理(li)(li)(li)(li)和(he)變(bian)(bian)更(geng)管(guan)(guan)理(li)(li)(li)(li)檢(jian)查表(biao)，確(que)保項(xiang)(xiang)目開(kai)發(fa)(fa)過(guo)(guo)程(cheng)...
發布(bu)時間:
2024
-
08
-
08
瀏覽次數：13
![新版控制計劃CP的主要變化點]( "新版控制計劃CP的主要變化點")
變(bian)(bian)(bian)化點(dian)(dian)(dian)1：單獨(du)成冊(ce)，不再包(bao)含在APQP手(shou)冊(ce)中基于 控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)劃(hua)(hua)(hua)在質(zhi)量(liang)管(guan)(guan)理(li)方面具(ju)有很大的(de)(de)(de)(de)(de)(de)(de)重要(yao)性(xing)，AIAG在2024年(nian)3月(yue)發布獨(du)立(li)的(de)(de)(de)(de)(de)(de)(de)控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)劃(hua)(hua)(hua)手(shou)冊(ce)第一版，所以(yi)，現在質(zhi)量(liang)管(guan)(guan)理(li)有六(liu)大工具(ju)(APQP,FMEA,CP,MSA,SPC,PPAP)。變(bian)(bian)(bian)化點(dian)(dian)(dian)2：控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)劃(hua)(hua)(hua)新增(zeng)加(jia)了(le)“安全(quan)投(tou)產(chan)“的(de)(de)(de)(de)(de)(de)(de)要(yao)求(qiu)從產(chan)品(pin)試生產(chan)到量(liang)產(chan)后90天的(de)(de)(de)(de)(de)(de)(de)產(chan)能(neng)爬(pa)坡階段(duan)，定(ding)義為“安全(quan)投(tou)產(chan)”或“加(jia)強(qiang)遏(e)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)”期，通(tong)(tong)過(guo)(guo)實施更加(jia)嚴格的(de)(de)(de)(de)(de)(de)(de)安全(quan)投(tou)產(chan)控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)劃(hua)(hua)(hua)，以(yi)確(que)保遏(e)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)爬(pa)坡階段(duan)潛(qian)在的(de)(de)(de)(de)(de)(de)(de)不合格品(pin)。變(bian)(bian)(bian)化點(dian)(dian)(dian)3：明(ming)確(que)返(fan)(fan)工返(fan)(fan)修(xiu)(xiu)的(de)(de)(de)(de)(de)(de)(de)控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)劃(hua)(hua)(hua)控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)劃(hua)(hua)(hua)需要(yao)包(bao)括返(fan)(fan)工過(guo)(guo)程(cheng)(cheng)(cheng)的(de)(de)(de)(de)(de)(de)(de)控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)，或者(zhe)單獨(du)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)定(ding)控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)劃(hua)(hua)(hua)。而返(fan)(fan)修(xiu)(xiu)必(bi)須(xu)(xu)(xu)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)定(ding)單獨(du)的(de)(de)(de)(de)(de)(de)(de)控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)劃(hua)(hua)(hua)并且(qie)始終(zhong)需要(yao)顧客(ke)(ke)(ke)(ke)批(pi)準(zhun)（偏(pian)差許可(ke)(ke)(ke)）。此外，對返(fan)(fan)工返(fan)(fan)修(xiu)(xiu)的(de)(de)(de)(de)(de)(de)(de)評(ping)審(shen)(shen)，返(fan)(fan)線，可(ke)(ke)(ke)追溯性(xing)等(deng)進行了(le)規定(ding)。變(bian)(bian)(bian)化點(dian)(dian)(dian)4：新增(zeng)了(le)傳遞特(te)性(xing)（PTC）的(de)(de)(de)(de)(de)(de)(de)要(yao)求(qiu)組(zu)織(zhi)(zhi)必(bi)須(xu)(xu)(xu)識別，定(ding)義傳遞特(te)性(xing)，通(tong)(tong)過(guo)(guo)相應的(de)(de)(de)(de)(de)(de)(de)過(guo)(guo)程(cheng)(cheng)(cheng)來確(que)定(ding)供(gong)方關(guan)于傳遞特(te)性(xing)控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)的(de)(de)(de)(de)(de)(de)(de)有效性(xing)。而且(qie)必(bi)須(xu)(xu)(xu)與(yu)顧客(ke)(ke)(ke)(ke)代(dai)表(biao)一起評(ping)審(shen)(shen)文(wen)件，以(yi)達成PTC控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)協議。變(bian)(bian)(bian)化點(dian)(dian)(dian)5：新增(zeng)“黑匣(xia)子”過(guo)(guo)程(cheng)(cheng)(cheng)的(de)(de)(de)(de)(de)(de)(de)控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)劃(hua)(hua)(hua)要(yao)求(qiu)對于組(zu)織(zhi)(zhi)可(ke)(ke)(ke)能(neng)不希望(wang)向顧客(ke)(ke)(ke)(ke)提供(gong)他(ta)們認為的(de)(de)(de)(de)(de)(de)(de)專有或代(dai)表(biao)獨(du)特(te)競爭優(you)勢的(de)(de)(de)(de)(de)(de)(de)過(guo)(guo)程(cheng)(cheng)(cheng)記錄的(de)(de)(de)(de)(de)(de)(de)控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)劃(hua)(hua)(hua)，有時稱為“黑匣(xia)子”過(guo)(guo)程(cheng)(cheng)(cheng)，要(yao)求(qiu)必(bi)須(xu)(xu)(xu)符(fu)合控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)劃(hua)(hua)(hua)的(de)(de)(de)(de)(de)(de)(de)要(yao)求(qiu)，任何偏(pian)離正常顧客(ke)(ke)(ke)(ke)評(ping)審(shen)(shen)和控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)劃(hua)(hua)(hua)批(pi)準(zhun)的(de)(de)(de)(de)(de)(de)(de)情況都必(bi)須(xu)(xu)(xu)征得顧客(ke)(ke)(ke)(ke)的(de)(de)(de)(de)(de)(de)(de)同意。獲得顧客(ke)(ke)(ke)(ke)對組(zu)織(zhi)(zhi)過(guo)(guo)程(cheng)(cheng)(cheng)控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)和能(neng)力(li)的(de)(de)(de)(de)(de)(de)(de)信心可(ke)(ke)(ke)以(yi)通(tong)(tong)過(guo)(guo)顧客(ke)(ke)(ke)(ke)現場評(ping)審(shen)(shen)，過(guo)(guo)程(cheng)(cheng)(cheng)巡檢，過(guo)(guo)程(cheng)(cheng)(cheng)能(neng)力(li)證(zheng)明(ming)等(deng)方式(shi)。變(bian)(bian)(bian)化點(dian)(dian)(dian)6：強(qiang)調“防(fang)錯確(que)認”的(de)(de)(de)(de)(de)(de)(de)要(yao)求(qiu)強(qiang)調驗(yan)證(zheng)防(fang)錯和防(fang)誤的(de)(de)(de)(de)(de)(de)(de)控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)措施的(de)(de)(de)(de)(de)(de)(de)有效性(xing)。控(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)劃(hua)(hua)(hua)中必(bi)須(xu)(xu)(xu)...
發布時間:
2024
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08
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08
瀏覽次數：49
![問題分析與解決]( "問題分析與解決")
課(ke)程收益(yi)1、大部分(fen)(fen)(fen)問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)背(bei)(bei)后藏著(zhu)另外的(de)(de)(de)(de)(de)問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)，提供三種方(fang)(fang)法(fa)去(qu)真正認清(qing)問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)的(de)(de)(de)(de)(de)本質。2、對解(jie)決(jue)(jue)(jue)(jue)問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)的(de)(de)(de)(de)(de)情況與(yu)資源進行(xing)分(fen)(fen)(fen)析(xi)(xi)(xi)。3、掌(zhang)握4種解(jie)決(jue)(jue)(jue)(jue)問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)的(de)(de)(de)(de)(de)技巧與(yu)方(fang)(fang)法(fa)。4、兩難問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)的(de)(de)(de)(de)(de)解(jie)決(jue)(jue)(jue)(jue)方(fang)(fang)法(fa)。 課(ke)程特色(se)1、教練(lian)(lian)式(shi)培(pei)(pei)訓法(fa)，現場拿(na)學員(yuan)案(an)例(li)進行(xing)實戰分(fen)(fen)(fen)析(xi)(xi)(xi)；2、參與(yu)式(shi)學習，講(jiang)師帶學員(yuan)一(yi)(yi)步(bu)(bu)步(bu)(bu)分(fen)(fen)(fen)析(xi)(xi)(xi)；3、形式(shi)多樣(yang)，講(jiang)授法(fa)、單人(ren)分(fen)(fen)(fen)析(xi)(xi)(xi)，兩人(ren)對練(lian)(lian)、情景模(mo)擬，小組討(tao)論，游戲。 課(ke)程大綱一(yi)(yi)、怎樣(yang)面對問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)？【案(an)例(li)分(fen)(fen)(fen)析(xi)(xi)(xi)】：問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)是(shi)怎樣(yang)發(fa)(fa)生的(de)(de)(de)(de)(de)1.別(bie)逃(tao)避，把問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)擺在桌面上2.我們有時需要冒險(xian)3.改變舊模(mo)式(shi)4.創(chuang)(chuang)新(xin)與(yu)合作5.培(pei)(pei)養洞(dong)察力(li)6.利(li)用系統方(fang)(fang)法(fa) 二(er)、認準真正的(de)(de)(de)(de)(de)問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)---看(kan)到背(bei)(bei)后的(de)(de)(de)(de)(de)問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)1.在問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)定(ding)(ding)義上達成共識?收集(ji)信息?與(yu)熟悉問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)的(de)(de)(de)(de)(de)人(ren)談?盡量(liang)掌(zhang)握一(yi)(yi)手資料(liao)?確認所有發(fa)(fa)現尋求認可2.計(ji)劃擬定(ding)(ding)事的(de)(de)(de)(de)(de)問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)—找出(chu)問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)背(bei)(bei)后的(de)(de)(de)(de)(de)問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)a)問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)從(cong)哪里來b)仔細檢查問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)【案(an)例(li)分(fen)(fen)(fen)析(xi)(xi)(xi)】：香(xiang)草冰淇淋與(yu)發(fa)(fa)動機c)現狀/期望：【案(an)例(li)】：難管的(de)(de)(de)(de)(de)下屬d)鄧克爾圖法(fa)：【案(an)例(li)】：如何讓客(ke)戶持續使用軟件？e)陳述再陳述法(fa)——客(ke)戶滿(man)意度f)KT問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)分(fen)(fen)(fen)析(xi)(xi)(xi)法(fa)【案(an)例(li)分(fen)(fen)(fen)析(xi)(xi)(xi)】：焦(jiao)頭爛額的(de)(de)(de)(de)(de)經理3.人(ren)的(de)(de)(de)(de)(de)問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)——確定(ding)(ding)涉眾?從(cong)高層(ceng)切(qie)入(ru)(ru)的(de)(de)(de)(de)(de)利(li)弊?從(cong)低層(ceng)切(qie)入(ru)(ru)的(de)(de)(de)(de)(de)利(li)弊?涉及多個參與(yu)者(zhe)的(de)(de)(de)(de)(de)策略行(xing)決(jue)(jue)(jue)(jue)策?了(le)解(jie)購買決(jue)(jue)(jue)(jue)策中每個人(ren)的(de)(de)(de)(de)(de)角色(se)4.定(ding)(ding)義解(jie)決(jue)(jue)(jue)(jue)問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)系統的(de)(de)(de)(de)(de)邊界確定(ding)(ding)解(jie)決(jue)(jue)(jue)(jue)方(fang)(fang)案(an)將(jiang)受(shou)的(de)(de)(de)(de)(de)約束 三、創(chuang)(chuang)造性解(jie)決(jue)(jue)(jue)(jue)問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)：方(fang)(fang)法(fa)總比問(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)多1.克服(fu)心理與(yu)認識障礙(ai)2.頭腦風暴3.創(chuang)(chuang)新(xin)思維(wei)案(an)例(li)分(fen)(fen)(fen)析(xi)(xi)(xi)：設計(ji)新(xin)型手...
發(fa)布(bu)時間:
2018
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06
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16
瀏覽次(ci)數：99